Privacy Policy

Current Policy Updated: February 25, 2016

Welcome and Definitions
Welcome to our Privacy Policy which is part of our Terms and Conditions (“Terms”).  When we use the terms “Pacific,” “we,” and/or “us” it means Rest Easy, LLC dba Pacific Mattress Co. and/or our affiliates and/or any subsidiaries. Our Privacy Policy explains how Pacific may collect, use and disclose information we obtain through the Website. Any terms not defined here will have definitions explained in the Terms.

The term “Personal Information” refers to any information that alone or when in combination with other information may be used to easily identify, contact or locate you, i.e. your name, address, email address and/or phone number. Information that has been anonymized so that it does not allow a third party to easily identify a specific individual is not considered Personal Information by us. We do not ever collect Personal Information from you unless you voluntarily provide it to us.

The term “Non-Personal Information” refers to information that does not identify any individual including and without limitation: IP type, IP address, ISP address, operating system, browser type, cookie IDs, pages viewed, search terms entered, duration and frequency of visits, anonymous usage statistics including any interactions with other users and/or frequency of messaging, log data, or social analytics and tracking measurements. When mobile devices are used to access the Website we may also collect without limitation: device type, make and model, operating system, carrier, user ID and/or information about the apps you use.

 

Collecting Information

We collect Personal Information when you choose to provide it to us including when you register to use the Website, use the Website and when you communicate with us. We also may collect Non-Personal Information by using server logs, pixels, cookies and/or other similar technology as you use the Website. Please note that we may use third party service providers to help operate the Website and that these third party service providers will also collect Non-Personal Information from our Website.

When you purchase a Mattress you are given the option to register with the Website. If you do not choose to register you may checkout as a guest. Either way when you purchase a Mattress, you must provide us with Personal Information, such as your name, email address, address and credit card information. When making payments through the Website, you may need to provide Personal Information such as your credit card number to our third-party service providers.

We collect any information you may post throughout the Website, i.e. when you interact with other users or the Website by posting a Review or other materials the Website will collect the information you provide including any Personal Information. If you choose to submit any content to any public area of the Website any such content will become “Public” and will not be subject to the privacy protections outlined in this Privacy Policy.

When you choose to communicate with us we may also collect Personal Information from you. You may choose to send Personal Information in an email to us, when signing up for an account, signing up for a newsletter or any other Service. When providing your email address to us you expressly consent to receive emails from us. We may use email to communicate with you, to send any information you have requested or to send information about other Products or Services developed or provided by us or our affiliates. We will not, however, give your email address to a third party to promote their products or services directly to you without your permission. If any unwanted email shows up in your inbox from us you can use the unsubscribe link at the bottom of the email to opt-out of future emails. Your request will be processed in a reasonable amount of time. We are not responsible for removing your personal information from any third party who has previously been provided with your information as outlined within this Privacy Policy. If you communicate with us we may keep a record of that correspondence.

From time to time we may ask you to participate in online surveys. Should you decide to participate in these surveys you may be asked to provide information which may include Personal Information. You may be asked to provide contact information and/or information about your date of birth and/or weight and/or height and/or gender and/or whether you sleep with a sleep partner or alone and/or your sleep positions and/or other information we may request related to the surveys. Any and all information collected from your participation in these surveys is voluntarily provided by you. We may choose to use this information to improve our Products, the Website and/or other Services in any manner of our choosing which is consistent with our Privacy Policy.

Information which is automatically generated as you use the Website is collected and stored. When visiting the Website we and our third party service providers record information on server logs from your browser including your IP address as well as information from cookies, pixels and similar technologies. Cookies are small files placed in your computer browsers to store your preferences and for this reason must be enabled in your browser to use the Website. A Pixel is a small piece of code (1×1) embedded on the Website that allows us to record, for example, that a user has visited a particular page or clicked on a particular ad.

By using the Website you are authorizing us to gather, use, and store the aforementioned data.

 

How Information is Used

We use information including Personal Information for internal, service related purposes, i.e., to provide and improve our Services and/or Website. We may also provide information to third parties to allow us to improve the Services or Website. We may also use this data to deliver targeted advertising and/or to analyze interactions and other parts of our Website and/or measure the effectiveness of advertising and/or to understand the demographic most likely to respond to an ad. We may also use data from third parties in line with their own privacy policies and/or provide access or share non-personal information with any third parties including, but not limited to, affiliates, business partners and advertising partners. We may also combine the non-personal information collected via the Website with such data collected from these third parties.

Using the email address you provide we may send you email for informational and/or for operational purposes, i.e. to verify your account and/or customer service and/or system maintenance and/or account management. We may use data, possibly including Personal Information, to better transmit information that might be valuable, relevant, useful or in other ways of interest to you. We may use any anonymized and aggregate data collected through the Website as well as Non-Personal Information for any purpose.

 

When We May Disclose Information

We do not sell, rent or in any way share Personal Information about you with other people or nonaffiliated companies or entities for the purposes of their direct marketing unless we have your permission. We may share any information with our vendors and service providers in connection with the operation of the Website. We may share your information to comply with legal obligations or to protect and defend your and/or our rights and property. We may also share your information with our third party service providers. Any content you may post to the Website may be displayed on the Website. Any other users of the Website may be able to see any information about you that you post, i.e. your name if you should submit a review. We are not responsible for the privacy practices of any other users who may view and use your posted information. We may disclose data collected by the Website to better transmit information that might be valuable, relevant, useful or in other ways of interest to you. With your permission we may also disclose your Personal Information.

If we are to be involved in an acquisition, merger, reorganization, sale of company assets, financing due diligence, bankruptcy or any other transition of service to any other entity then your information may be sold or transferred as part of said transaction as allowed by contract and/or law. Any use of your Personal Information following any of the aforementioned events should be covered by the terms of this Privacy Policy which is in effect at the time said Personal Information was collected.

 

 

Third Party Sites

Other websites or applications may link to our Website and our Website may have links to other websites or applications. These other websites or applications are not controlled by us and we encourage you to read the privacy policies of each of these websites or applications. We bear no responsibility for the privacy practices or content of any other websites or applications. You may choose to visit these other websites or applications at your own risk.

 

Security

While we do our best to ensure that your information is treated securely and in line with this Privacy Policy, unfortunately, we cannot guarantee the Internet to be 100% secure and, therefore, we cannot ensure or guarantee the security of any information you may choose to provide to us. We bear no responsibility or liability for any unintentional disclosure. If we become aware of a security breach we may notify you electronically by either posting a notice on the Website or sending an email to you.

 

Youngsters

No part of the Website is directed to persons under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE PLEASE DO NOT USE OR ACCESS THE WEBSITE AT ANY TIME OR IN ANY MANNER. We do not knowingly collect, maintain or use Personal Information from children under 13 years of age.

 

International Folks

By choosing to use the Website you will transfer data to the United States of America. If you choose to provide information to us you hereby agree that any dispute regarding privacy or the terms in this Privacy Policy shall be governed by the laws of the State of California, USA and the adjudication of any and all disputes arising in connection with either Pacific and/or the Website shall be in accordance with the Terms.

 

Updates or Suggestions

If you should wish to update or correct any information that you have previously provided to us through using the Website or if you have any suggestions on how we could improve this Privacy Policy please email us at support@pacificmattressco.com.

 

Amendments

We may amend this Privacy Policy from time to time. When we choose to amend this Privacy Policy we will update the “Current Policy Updated:” date at the top of this Privacy Policy. You must agree to any amendments as a condition of continued use of our Website and/or Service. If you choose to not agree, you must immediately stop using our Website and/or Service and notify us immediately of your refusal via email at support@pacificmattressco.com.